intensive case management
Also written as: ICM
Enhanced case management approach with smaller caseloads and more frequent contact designed for individuals with complex mental health needs and service utilization patterns.
Full Definition
Intensive case management is a service delivery model that provides enhanced coordination and support for individuals with severe mental illness who have complex needs and difficulty engaging with traditional services. Case managers maintain smaller caseloads (typically 10-15 clients) and provide more frequent contact, often including community-based services. The approach emphasizes assertive outreach, flexible service delivery, and long-term engagement. Services include assistance with housing, benefits, healthcare coordination, and linkage to psychiatric treatment. Intensive case management aims to reduce hospitalizations, improve community tenure, and enhance quality of life through comprehensive support and advocacy.
Usage
Usage note: Distinguish from ACT by smaller team size and less intensive service model; emphasize enhanced rather than standard case management.
In Context
- "The intensive case management team maintained daily contact with clients during housing transitions." — Service delivery report
- "Intensive case management reduced emergency department utilization by 40% in the target population." — Outcome evaluation