Service Level Agreement
Our commitment to reliable, enterprise-grade testing platform performance for your recruitment needs
Our Uptime Target
Monthly availability target
We aim to keep the test platform and HR dashboard available 99.9% of each month — around 44 minutes of unplanned downtime. This is a target we hold ourselves to and will report against on request. It is not a contractual guarantee and carries no service credit; if you need a contractual uptime commitment with defined remedies, talk to us about an enterprise agreement.
Support Response Times
P1 Critical Issues
Platform completely down or inaccessible
P2 High Priority
Major features degraded during business hours
P3 Medium Priority
General issues and feature requests
Need Custom SLA Terms?
For enterprise clients requiring enhanced service levels, custom uptime guarantees, or dedicated support channels, we offer tailored Service Level Agreements to meet your specific requirements.