User Experience Research
noun phrasePronunciation: /ˈjuːzər ɪkˈspɪriəns ˈriːsɜrʧ/
Systematic investigation of how patrons interact with library systems, spaces, and services through methods like surveys, usability testing, and observation. Research findings inform improvements to library interfaces, workflows, and physical or digital environments.
Plain English
Studies of how library visitors use systems and spaces to find ways to improve service.
Etymology & History
Usage
"User experience research revealed that patrons struggled with the new discovery interface's search filters."
Style guide notes: Use 'user experience research' as the complete term; avoid abbreviating to 'UX research' in formal contexts.
Also known as
Contrasted with
Related Terms
Frequently Asked Questions
What methods do librarians use in user experience research?
Surveys, interviews, focus groups, usability testing, heat mapping, and ethnographic observation.
How can small libraries conduct user experience research?
Through low-cost methods like brief surveys, informal interviews, and observation of patron behavior patterns.
Why Test Candidates on This?
Increasingly important for evaluating librarians' ability to incorporate patron feedback into service design decisions.
Required skill level: Mid