Ramp Agent
A ground handling employee responsible for servicing aircraft on the apron, including loading/unloading baggage, directing aircraft, and managing ground equipment.
Full Definition
A ramp agent (also called a ground handler, ramp attendant, or aircraft service agent) performs a wide range of duties on the aircraft apron, including baggage loading and unloading, aircraft marshalling, fuelling supervision, cabin cleaning coordination, and equipment positioning. The term 'ramp agent' is prevalent in North American usage, while 'ground handler' or 'turnaround coordinator' may be preferred in European contexts. Editors should ensure consistent terminology within a document and be aware that 'ramp agent' can refer either to an individual operative or, collectively, to ground handling staff.
Usage
Usage note: 'Ramp agent' is standard in North American documents; 'ground handler' is more common in European and ICAO contexts. Maintain consistency throughout the document.
In Context
- "Ramp agents are required to wear high-visibility vests at all times on the apron." — Ground safety policy document
- "The ramp agent confirmed that all bags had been loaded before closing the hold doors." — Turnaround report